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Covid-19 FAQ

2021 UPDATE: OUR SITE IS RUNNING AS USUAL

AM I SAFE TO PLACE AN ORDER?
WE ARE DOING EVERYTHING WE CAN TO ENSURE THE SAFETY OF OUR CUSTOMERS AND STAFF AT THIS TIME.
 
 
I AM STAYING IN - CAN I ARRANGE A DELIVERY/RETURN PICK UP-AT THE DOOR?
WE MAINLY SHIP WITH DHL, FEDEX and TNT WHO HAVE PROCESSES IN PLACE TO RESPOND TO THE OUTBREAK. PLEASE VISIT DHL, FEDEX or TNT WEBSITE FOR THE LATEST INFORMATION ABOUT THEIR SAFETY PROCEDURES. IF YOU WANT TO RETURN PLEASE CALL DHL FOR HOME PICK-UP.
 
WILL MY ORDER BE DELAYED?
SHIPPING MAY TAKE LONGER DUE TO LOCAL DELAYS AND CUSTOMS DELAYS DUE TO BREXIT BUT DEPENDS ON WHERE GOODS ARE SHIPPING FROM AND TO, WE SHIP BOTH FROM UK AND GERMANY. PLEASE CHECK YOUR TRACKING EMAIL FOR UPDATES TO YOUR SHIPMENT AND LOCAL DELIVERY SERVICE AND WE ARE THERE TO HELP WITH ANY ISSUES. 
 
CAN I RETURN MY ORDER LATER?
DUE TO THE POTENTIAL DELAYS WITH COURIERS WE HAVE EXTENDED THE RETURN WINDOW TO 14 DAYS INSTEAD OF THE USUAL 7 DAYS.